Last updated: 18 October 2026
The short version: if we decline an order before you pay, you are never charged. If we cannot deliver what you paid for, or miss our own deadline, the refund is automatic and in full. The rules for each product are below, exactly as they appear on theadvertise page.
Product by product
Expedited Review
Non-refundable on the verdict, because the work is the product. Refunded in full, automatically, if we can't take it on or don't publish within 7 business days.
Vendor Plus
Cancel online any time; it runs to the end of the period. Monthly: the first charge is refunded on request within 7 days. Annual: a full refund on request within 14 days.
Category Slot
Refunded in full if it isn't live within 3 business days or if we remove it for a policy breach. Cancel online any time; no partial months.
Sponsored Note
If we refuse the brief, you aren't charged. Refunded in full, automatically, if our checks refuse it after payment or it isn't live within 10 business days. No refund once it is published; a link can be removed on request, the labelled page stays.
Sponsored Article
If we refuse the brief, you aren't charged. Refunded in full, automatically, if our checks refuse it after payment or it isn't live within 10 business days. No refund once it is published; links can be removed on request, the labelled page stays.
Cancelling a subscription
Vendor Plus and Category Slots can be cancelled online at any time, from the billing link in your receipt or from your vendor dashboard. The subscription runs to the end of the period you have paid for and does not renew.
How to ask for a refund
Most refunds need no request: they happen automatically. Where a refund is "on request", email [email protected] from the address you paid with, or include the order reference from your receipt. We usually answer within one business day.
Refunds go back to the card you paid with, through Stripe. Your bank can take 5 to 10 business days to show it.
These rules are part of our terms of service. Questions:contact us.