Crisp
Customer support suite with a shared inbox, website chat widget, AI agent and workflow builder.
How the 7.0 was reached
- Quality of output6/10
Strong G2, Capterra and Product Hunt ratings (4.5-4.8) but Trustpilot only 1.9/5, so mixed. capterra.com
- Ease of use8/10
14-day free trial with all features and no card required; a forever-free plan also exists. crisp.chat
- Pricing value8/10
Free forever plan plus published paid tiers from $45 to $295 a month, with seats and AI credits listed. crisp.chat
- API and integration quality7/10
Zapier, n8n, Segment, Shopify, WooCommerce and messaging channels, plus a chat SDK; no API reference seen. crisp.chat
- Solves the problem it claims to solve6/10
AI agent, workflow builder and omnichannel inbox are described, but users report suspensions and delivery failures. trustpilot.com
7.0/10 is the mean of the 5 criteria that apply. Scored on the five-criteria rubric v1, 29 September 2026. How scoring works
Pricing
- Shared inbox
- 2 seats
- Website chat widget
- No AI credits
- 4 seats
- ~90 automated conversations
- $5 AI credits
- 10 seats
- ~450 automated conversations
- $25 AI credits
- 20+ seats
- ~1350 automated conversations
- $75 AI credits
Key Features
- AI agent that handles customer inquiries
- No-code workflow builder with templates
- Omnichannel inbox across web, email, WhatsApp, Messenger, Instagram and more
- Integrations with Zapier, n8n, Segment, Shopify and WooCommerce
- Chat SDK and contact form
Pros & Cons
Pros
- Forever-free plan and a 14-day trial with all features, no card
- Published prices with seats and AI credits listed
- G2, Capterra and Product Hunt ratings of 4.5-4.8
- Broad channel and store integrations
Cons
- Trustpilot rating is only 1.9/5
- Users report suspensions and delivery failures
- No API reference was seen
- AI use is capped by credits on each tier
Crisp suits small teams that want an inbox and AI chat at a low, clear price. Businesses where an account suspension would hurt should read the complaints first. The 7 rating reflects good pricing and mixed user feedback.
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