Gorgias
Helpdesk for ecommerce stores with a unified inbox, Shopify data and an AI agent for support tickets.
How the 6.4 was reached
- Quality of output7/10
4.6/5 on G2 (547 reviews) and 4.5 on Shopify App Store (516 reviews); a study found 64% of order-status queries resolved, though another benchmark shows 25-30% overall. g2.com
- Ease of use7/10
Native Shopify integration and 300+ integrations, and docs exist; no free trial or onboarding detail given. gorgias.com
- Pricing value5/10
Published plans from $10/month, but costs climb steeply ($471 to $1,227/month) and are tied to ticket volume; no free tier listed. gorgias.com
- API and integration quality7/10
API available on higher plans (4 requests per second) plus 300+ integrations; API docs exist. gorgias.com
- Solves the problem it claims to solve6/10
Unified inbox and AI agent are delivered, but independent benchmark shows only 25-30% resolution versus the vendor's 60% automation claim. aissist.io
6.4/10 is the mean of the 5 criteria that apply. Scored on the five-criteria rubric v1, 29 September 2026. How scoring works
Pricing
- 50 tickets/month
- AI Agent add-on $30/mo
- 300 tickets/month
- 30 automated interactions
- 2,000 tickets/month
- 190 automated interactions
- 5,000 tickets/month
- 530 automated interactions
Key Features
- Unified inbox across email, chat, SMS, WhatsApp, Instagram and Facebook
- Native Shopify integration with order, customer and product data
- 300+ integrations including Recharge, Klaviyo and Yotpo
- AI Agent pre-trained on 1B+ conversations, per Gorgias
- API at 4 requests per second on higher plans
Pros & Cons
Pros
- Deep Shopify integration
- Many channels in one inbox
- 4.6/5 on G2 across 547 reviews
- Published pricing
Cons
- Costs climb fast with ticket volume
- No free tier listed
- Independent benchmark shows 25-30% resolution against the vendor's 60% claim
- API limited to higher plans
A reasonable fit for Shopify brands that want support and order data in one place. Treat the 60% automation claim with caution and model costs at your ticket volume before signing.
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